Customer Service
Uraian Ringkas
Putting customers front and center by improving external and internal service to build customer loyalty that leads to customer partnerships
- Building Customer Loyalty
- Telephone Service
- Internal Customer Service
- Building Customer Partnerships
- Service-Based Selling
- Leading an Effective Service Organization
Modul
- Attitudes for Service
- Complaint Resolution
- Cross and Up Selling
- Create Loyal Customers
- Internal Customer Service
- Effective First Impressions: Face to Face
- Telephone Skills – Outbound
- Telephone Skills – Inbound
- Referrals
- Telephone Skills: In & Outbound
- Manage Customer Expectations
- Service to Sales
- Suggestion Selling
- Generate Customer Interest
- Customer Value Solutions
- Customer Follow Through
- Overcome Obstacles to Customer Service
- Coaching a Service Team
